Privacy Notice

We realize that using the services offered by, requires trust on Your part. We value your trust very highly and believe that you have a right to know what information we might collect from you, why we collect it and how we use it. pledges to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us. This includes your name, address, phone number, email address, and credit-card information, in addition to any other personal information that can be linked to you, personally. does not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better.

The Website is made up of various Web pages that are owned and operated by (the “Website”). By visiting the Website You agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website.

Read More About:
1. Personal information we collect
2. Use of your personal information
3. With whom we share your personal information
4. How you can control the use of your personal information
5. How to decide what marketing communication you receive from us
6. How we protect the security of your personal information
7. Changes to the Privacy Policy
8. How to contact
9. Effective Date

1. Personal information collected

We collect personal information that you choose to provide voluntarily, including your email address and a password, when you register to create Your Account. While you can browse our online store without registering, you will need to register in order to take advantage of certain features. We may also ask for personal information when you contact our Help Desk. This will allow us to protect your confidentiality by verifying your identity.

Order information
When you enter your first order using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date. We collect this information in order to bill you for your order. We also collect information that allows us to ship and keep you informed of the status of your order. This includes your email address and the name, address, and telephone number of the intended recipient(s). Billing information may be provided over the phone by calling at 1.866-XTRA HAND.

Cookies and other computer information
When you visit the Website, You will be assigned a permanent “cookie” (a small, unique identifier text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our sites so we can enhance and customize your online shopping experience.

You can choose to shop on Website without cookies, but without these identifier files you will not be able to take advantage of certain features of our site. These features include remembering your password (so you don’t have to log in each time you visit), storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. To shop without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)

We also collect certain technical information from your computer each time you request a page during a visit to Website. This information may include Your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring Website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using our site.

2. Use of your personal information

Information we collect may be used to enhance your shopping experience in the following ways:
– Deliver merchandise that you purchase online
– Bill your credit card for your purchases
– Confirm your shopping orders
– Respond to your customer service inquiries or requests
– Customize your shopping experience

3. When and with whom we share your personal information

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with Website; communicating to customers; providing customer service; enhancing and improving the customer shopping experience; providing a personalized shopping experience and completing credit card transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

4. How you can control the use of your personal information

Registering as a customer helps us provide a better shopping experience for you and allows you to make purchases more conveniently, without having to re-enter your payment and shipping information each time you make a purchase on our site. Although you must register as a customer in order to purchase products, it is not necessary to register to visit our site.

As a registered user, you can modify Your personal information anytime. Simply go to Your Account. Log in with Your username and password, then click “Contact Information” and edit whatever information you wish. To have your personal information deleted, contact by telephone at 1.866-987-2426

*Do not share Your password with anyone.

5. How you can decide what marketing communication you receive from us

The only email messages You will receive from us when You elect not to receive informational emails will be to confirm any purchases You make on our site, let You know Your order has been shipped and to answer any other questions You may have about our sites. We may also need to send operational emails to inform You of any changes to Website that might affect Your personal information, or to announce product recalls.

6. How we protect the security of your personal information

The security of Your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If Your browser is capable of SSL (and most are), Your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. has also obtained a digital certificate. When you enter a secure portion of our site (which is any page containing any of Your personal information), an image of a closed lock or a solid key should appear in the bottom bar of Your browser window. If You click on this image, a small pop-up window displaying site-security information will appear. This certificate guarantees that Your personal information is being transmitted in secure (encrypted) form to a Web server, not to some unknown or unauthorized server.

Ultimately, Your personal information is protected by the password You created when You created Your Account (or another password You chose after changing a previous password). Please keep this password confidential. The confidentiality of Your password is your responsibility to protect. You may change it anytime by going to Your Account. Log in with Your username and password, then click “Change Password” and enter a new password.

7. Changes to the Privacy Policy

We reserve the right to change, modify or amend this privacy policy at any time. If we decide to make any significant change to this privacy policy, we will post the revised policy prominently on the Website or otherwise bring it to Your attention, so that You are always aware of what we do with Your information.

8. How to contact

If you have comments or questions regarding our privacy policy, please CONTACT US. We will address any issue to the best of our abilities.

9. Effective Date

The Privacy Policy is effective as of January 1, 2010. Thank you for your support of our policies